Salesforce Business Analyst Certification Practice Exam

The best next step for the business analyst is to review the effort and impacts with the service team, and align requirements. Engaging with the service team allows for a comprehensive understanding of how the new feature will affect their operations. By involving them in the discussion, the business analyst can gather valuable insights that may not have been previously considered, ensuring that all stakeholder perspectives are taken into account.

This collaborative approach is crucial because new features can have unintended consequences across various teams, and it is essential to identify and address these impacts early on. Involving the service team fosters communication, aligns expectations, and can lead to more effective solutions that benefit all parties involved. It also promotes a culture of teamwork and transparency, which is vital in a cross-functional environment.

The other potential approaches lack the same level of engagement and may overlook important implications for the service team, leading to misalignment or unmet needs later in the project. By taking the time to discuss and align on requirements with the service team, the business analyst plays a vital role in ensuring the overall success of the project.