Salesforce Business Analyst Certification Practice Exam

How can a business analyst improve a user story for a customer portal?

1. Estimate how long it will take the technical team to complete the story

2. Include specific information about potential Salesforce Solutions

3. Adjust the goal of the user story to be independent

4. Remove any extraneous details from the story

The correct answer is: Include specific information about potential Salesforce Solutions

Including specific information about potential Salesforce Solutions greatly enhances the clarity and relevance of a user story. By doing so, the business analyst effectively bridges the gap between the user's needs and the technical implementation, laying a solid foundation for the development team to understand the context and requirements. This tailored information enables the team to focus on solutions that leverage the strengths of Salesforce, making the user story more actionable. When user stories include clear references to recognizable solutions within Salesforce, it allows the development team to visualize the end result and prioritize their work. It aligns the development efforts with business goals and fosters collaboration among stakeholders, ensuring that the user story resonates with both business needs and technical feasibility. Additionally, it minimizes miscommunication and improves the chances of delivering a product that meets or exceeds user expectations. In contrast, while estimating completion time, adjusting goals for independence, and removing extraneous details may have their merits in certain contexts, they do not directly enhance the specificity and applicability of the user story in relation to available Salesforce solutions. The real value lies in making sure that the story is not only understood but is also directly tied to effective solutions within the Salesforce ecosystem.