Salesforce Business Analyst Certification Practice Exam

How should Kanban Teams respond to unplanned work and changes in Agile project management?

1. Access the priority of the new request and start the work when it's at the top of the backlog.

2. Give the customer/stakeholders daily updates.

3. Place the new request at the bottom of the backlog.

4. Ignore the new request until the current work is completed.

The correct answer is: Access the priority of the new request and start the work when it's at the top of the backlog.

In Agile project management, particularly within Kanban teams, responding to unplanned work is a critical aspect of adapting to changing requirements and ensuring continuous delivery. The chosen answer emphasizes the importance of prioritization in managing new requests. When unplanned work arises, the team should assess the priority of this new request in relation to their existing workload. By determining how urgent and important the new work is, the team can appropriately decide whether to integrate it into their active backlog. If it is deemed high enough in priority, it can be initiated when it rises to the top of the backlog. This approach aligns with the core principles of Agile, which advocate for flexibility and responsiveness to change, ensuring that valuable needs are met as they arise without disrupting existing commitments excessively. Prioritizing new requests helps the team maintain focus on delivering value while being adaptable to shifts in stakeholder needs. It also helps in balancing the workload and avoiding overcommitment on tasks that may not align with the most pressing business goals. This method enhances overall productivity and maintains a smooth workflow, which is essential for the success of Agile methodologies. The other options do not effectively address the Agile principle of responsiveness to change. They either suggest inappropriate prioritization, which may lead to delays in addressing critical needs, or