Salesforce Business Analyst Certification Practice Exam

In project management, what does 'scope creep' refer to?

1. A. A gradual increase in project budget without changes to tasks.

2. B. Uncontrolled changes or continuous growth in project scope.

3. C. The decline in team morale due to excessive workload.

4. D. A deliberate plan to phase project elements over time.

The correct answer is: B. Uncontrolled changes or continuous growth in project scope.

Scope creep refers to the uncontrolled changes or continuous growth in a project's scope without adjustments to time, cost, or resources. This phenomenon often occurs when new features, tasks, or requirements are added to the project after the initial planning phase, often without adequate review or approval through proper change management processes. When scope creep happens, it can lead to project delays, budget overruns, and resource strain, as the project team may find themselves stretched thin trying to accommodate additional demands without the necessary resources or time. Recognizing scope creep is essential for project managers and business analysts so that they can implement appropriate controls and processes to prevent it and ensure the project remains on track. The other choices illustrate concepts that, while relevant in project management, do not accurately define scope creep. For example, a gradual increase in the project budget without changes to tasks does not encompass the essence of uncontrolled changes in scope; it pertains more to financial adjustments. Team morale decline due to excessive workload addresses human resource concerns but is unrelated to the project's scope itself. A deliberate plan to phase project elements over time, while a valid project management technique, contrasts with the uncontrolled nature implied by scope creep.