Salesforce Business Analyst Certification Practice Exam

What is a key component of a Gap Analysis Document?

1. It defines hardware requirements for the system.

2. It outlines the intended processes versus current processes.

3. It details the steps for user acceptance testing.

4. It specifies the user roles involved in the process.

The correct answer is: It outlines the intended processes versus current processes.

A Gap Analysis Document plays a crucial role in identifying the difference between the current state and the desired future state of a process, system, or product. The correct answer highlights that it outlines the intended processes versus current processes, which is fundamental to understanding what changes are necessary to achieve specific business objectives. By comparing the existing processes with the proposed or desired processes, the organization can clearly identify discrepancies or gaps that need to be addressed. This analysis allows stakeholders to prioritize these gaps and develop action plans to bridge them, ensuring that the efforts align with the organization's goals. In contrast, elements like defining hardware requirements or detailing user acceptance testing steps may be important in other contexts, but they do not focus specifically on the comparative nature central to gap analysis. Similarly, specifying user roles is relevant for defining responsibilities but does not directly support the primary purpose of identifying and analyzing process discrepancies.