Salesforce Business Analyst Certification Practice Exam

What is a proven way to help executives understand how new processes or products can enable change?

1. A. Thoroughly describe the system configuration details.

2. B. Keep the conversation strictly focused on what the existing system can do.

3. C. Describe how the system can enable business innovation and help customers.

4. D. Provide detailed technical specifications of the new system.

The correct answer is: C. Describe how the system can enable business innovation and help customers.

Describing how the system can enable business innovation and help customers is a proven way to help executives understand the value of new processes or products. This approach aligns well with executive interests, as leaders are typically focused on strategic outcomes, such as improving the customer experience, generating revenue, and gaining a competitive advantage. By framing the discussion in terms of business innovation, you demonstrate the broader impact of the new system beyond its technical features. This includes illustrating how the system can solve existing problems, streamline operations, or open up new opportunities that benefit both the organization and its customers. This perspective is essential for executives who are tasked with making high-level decisions that drive growth and sustainability. Engaging executives with insights on how new processes or products can facilitate change enhances their understanding and encourages buy-in, which is crucial for successful adoption and implementation of new initiatives.