Salesforce Business Analyst Certification Practice Exam

What is an example of good acceptance criteria for integrating a professional network with Salesforce?

1. A sales rep can view current information directly in the Lead and Contact records

2. A sales rep needs to have the CRM widget installed in the Lead and Contact Page Layouts

3. Install a CRM widget to allow sales reps to view information in the Lead and Contact records

4. The CRM widget should be aesthetically pleasing and user-friendly

The correct answer is: Install a CRM widget to allow sales reps to view information in the Lead and Contact records

The chosen response effectively represents a good example of acceptance criteria because it clearly specifies a tangible requirement or feature that needs to be implemented for the integration of a professional network with Salesforce. By stating that a CRM widget should be installed, it highlights the specific functionality that must be provided to the sales reps, allowing them to view the pertinent information in the Lead and Contact records. Good acceptance criteria are measurable, testable, and should be directly tied to the overarching goals of the project. This requirement meets those criteria, as it outlines what needs to be done (install a CRM widget) and implicitly indicates the functionality of the widget (to allow viewing of information). Thus, it lays the groundwork for evaluating whether the integration has been successfully completed and meets user needs. The other options, while relevant, do not fulfill the requirements of good acceptance criteria in the same manner. They either describe outcomes or features without specifying the necessary implementation steps or do not focus explicitly on what must be accomplished for the integration to be considered successful.