Salesforce Business Analyst Certification Practice Exam

What is one of the business analyst's key responsibilities during the analyze phase of a Salesforce implementation?

1. Gather business requirements and create process maps

2. Build training materials and conduct user training

3. Complete regression testing and handle bug fixes

4. Estimate project costs and timelines

The correct answer is: Gather business requirements and create process maps

During the analyze phase of a Salesforce implementation, one of the business analyst's key responsibilities is to gather business requirements and create process maps. This task is fundamental because it allows the analyst to understand the needs and expectations of stakeholders, and it ensures that the system configuration aligns with business goals. Gathering business requirements involves interacting with users and stakeholders to collect detailed information about their needs, preferences, and the problems they face in their current processes. This is crucial for ensuring that the solution being designed will meet the actual needs of the business once implemented. Creating process maps complements this activity by visually representing the current business processes and workflows. These maps help to clarify how various business functions interconnect and highlight areas for improvement. By mapping out these processes, the analyst can identify inefficiencies and suggest changes that can be effectively supported by the Salesforce system. The other activities mentioned, such as building training materials or conducting user training, typically occur later in the implementation lifecycle, after the requirements have been established. Similarly, regression testing and handling bug fixes are aspects associated with the validation and implementation phases, while estimating project costs and timelines is often performed during the planning stages rather than the analyze phase.