Salesforce Business Analyst Certification Practice Exam

What is the input and outcome when a customer orders coffee from a cafe?

1. The input is the customer entering the cafe; the output is them leaving.

2. The input is coffee beans being roasted; the output is brewed coffee.

3. The input is someone deciding to get coffee; the output is receiving the drink.

4. The input is an employee clocking in; the output is receiving a paycheck.

The correct answer is: The input is someone deciding to get coffee; the output is receiving the drink.

The answer centers on identifying the specific scenario of a customer ordering coffee. When considering the customer’s experience, the input is essentially the decision to purchase coffee, which reflects the customer's desire or need for that product. The process that follows this input involves the steps of ordering, preparation, and finally receiving the drink. Therefore, the outcome in this context is the customer receiving the completed coffee order. This choice illustrates a direct customer interaction with the cafe, encapsulating both the initiation of the order and the end result. In contrast, other options focus on unrelated aspects or different processes. For instance, entering the cafe and leaving doesn’t capture the customer's intent to order coffee, while roasting coffee beans emphasizes a back-end operational step rather than customer interaction. The scenario involving an employee clocking in is entirely focused on staff operations and payroll, missing the customer experience context altogether. Overall, this answer accurately describes a customer's journey within the service-oriented setting of a cafe.