Salesforce Business Analyst Certification Practice Exam

What might indicate a need for further testing after UAT has passed?

1. Positive feedback from test users

2. Customer complaints post-launch about site access issues

3. Documentation of successful test cases

4. Timely completion of the UAT schedule

The correct answer is: Customer complaints post-launch about site access issues

The indication of a need for further testing after User Acceptance Testing (UAT) has passed primarily arises from customer complaints post-launch regarding site access issues. This scenario points to potential unresolved issues that were not identified during the UAT phase, suggesting that while the formal testing may have concluded successfully, real-world usage can reveal specific problems that require further investigation and resolution. In UAT, the focus is on whether the solution meets business requirements from the perspective of the end-users. However, feedback from actual users after the launch serves as an important check on the functionality and accessibility of the system in a live environment. Complaints about site access issues could imply that there are underlying problems, such as system performance, compatibility, or user experience factors that need to be addressed to ensure that all users can effectively interact with the site. Positive feedback from test users, documentation of successful test cases, and timely completion of the UAT schedule are all indicators of success during the testing process, but they do not, on their own, suggest that further testing is warranted once the system is live. Real-world feedback, particularly complaints, is critical data that can drive the need for additional testing and modifications to improve the user experience and functionality after the product or project has been launched.