Salesforce Business Analyst Certification Practice Exam

What should a BA do if they discover additional requirements from the operations team during the discovery phase?

1. Process with the sales team's project as planned

2. Start project work for the operations team immediately

3. Include the operations team during discovery

4. Defer any changes until after the sales team's project

The correct answer is: Process with the sales team's project as planned

The appropriate action for a Business Analyst (BA) when discovering additional requirements from the operations team during the discovery phase is to involve the operations team during the discovery. Including the operations team ensures that all stakeholders have the opportunity to provide input, thereby creating a more comprehensive and accurate set of requirements. This collaborative approach can lead to improved project outcomes by aligning the needs of all teams involved. Involving the operations team not only helps in understanding their requirements better but also facilitates early identification of impacts on the project scope, timelines, and resources, ensuring that all necessary considerations are addressed. This proactive engagement fosters better communication and collaboration between teams, ultimately leading to a more successful implementation of solutions that meet the business's broader objectives. Starting project work for the operations team immediately may lead to misalignment and could disrupt the plan set with the sales team. Additionally, deferring any changes until after the sales team's project could result in missed opportunities to integrate vital functionality or improvements sooner rather than later. Hence, including the operations team during the discovery phase strikes a balance that enhances the overall project development process.