Salesforce Business Analyst Certification Practice Exam

What should a business analyst prioritize during the discovery phase of a project to ensure success?

1. Elicit requirements, built automation, and deploy a solution

2. Architect a solution, configure a sandbox, and build a proof of concept

3. Elicit requirements, create flows and process diagrams, and understand business analytics

4. Design a user interface, test with end-users, and launch immediately

The correct answer is: Elicit requirements, create flows and process diagrams, and understand business analytics

Prioritizing the elicitation of requirements, creating flows and process diagrams, and understanding business analytics during the discovery phase is essential for ensuring the project's success. Gathering requirements from stakeholders is crucial, as it lays the foundation for what the final solution needs to accomplish. It involves understanding their needs, expectations, and pain points, which inform the development and design of the solution. Creating flows and process diagrams serves to visually represent the workflows and processes involved, helping both the analyst and the stakeholders visualize how tasks will be performed and how different components interact within the system. This clarity aids in identifying any gaps in the current processes and helps establish a shared understanding among all parties involved. Understanding business analytics during this phase ensures that the project aligns with the organization’s performance measures and KPIs. This aspect allows the analyst to identify what data is necessary for reporting and analysis in the future, paving the way for data-driven decision-making within the organization. These activities collectively establish a solid base for the project, ensuring that subsequent phases, such as design and implementation, are grounded in a thorough understanding of the business context and user needs.