Salesforce Business Analyst Certification Practice Exam

What should be the focus of a business analyst when drafting user stories?

1. Detailed technical specifications of each feature.

2. The role of the user and the outcomes they need.

3. Identifying the software used by end users.

4. Documenting the challenges faced in the current process.

The correct answer is: The role of the user and the outcomes they need.

The focus of a business analyst when drafting user stories should be on the role of the user and the outcomes they need. This approach aligns with the principles of agile methodology, where user stories are crafted to reflect the actual needs and goals of the users. By concentrating on who the user is and what they seek to achieve, the analyst is able to create narratives that foster a shared understanding among stakeholders about the value of the features being developed. User stories typically follow the format of "As a [type of user], I want [an action] so that [a benefit or outcome]." This structure reinforces the focus on user roles and the value they expect to gain from the system, ensuring that the development team is working towards delivering real solutions that enhance user experience or address user requirements. The other choices, while they may contain relevant information, do not encapsulate the primary purpose of user stories. Detailed technical specifications tend to overlook the user's perspective, while identifying software used by end users and documenting challenges can inform the development process but do not directly improve understanding of user needs or outcomes as effectively as focusing on the user role and their desired results.