Salesforce Business Analyst Certification Practice Exam

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Prepare for the Salesforce Business Analyst Certification Exam. Study using interactive flashcards and targeted multiple-choice questions. Each question includes explanations to aid understanding. Be exam-ready and boost your potential for success!

Practice this question and more.

What tool takes a snapshot of a Salesforce Org and looks for potential problems in the implementation?

A. Salesforce Customer 360.
B. Salesforce Optimizer.
C. Salesforce Process Builder.
D. Salesforce AppExchange.

The correct answer is: B. Salesforce Optimizer.

Salesforce Optimizer is designed to evaluate a Salesforce Org by taking a comprehensive snapshot of the system's configurations and settings. It analyzes various aspects of your implementation, including unused features, potential performance issues, and best practices for managing data and automation. After the analysis, Salesforce Optimizer provides a report that highlights areas of improvement and offers tailored recommendations to enhance performance and user experience. In contrast, Salesforce Customer 360 focuses on providing a unified view of customer data across multiple platforms and devices, rather than diagnosing implementation issues. Salesforce Process Builder is an automation tool that allows users to create workflows and automate business processes but does not perform system diagnostics. The Salesforce AppExchange is a marketplace for third-party applications and integrations, providing solutions but not functionality for assessing the health of an Org. These distinctions make Salesforce Optimizer the right choice for identifying potential problems within a Salesforce implementation.