Salesforce Business Analyst Certification Practice Exam

When a company's Salesforce solution has a low adoption rate, what initial action can a business analyst recommend?

1. Hire more salespeople

2. Overhaul documentation and training process

3. Reduce the number of features

4. Implement stricter usage policies

The correct answer is: Overhaul documentation and training process

When a company's Salesforce solution has a low adoption rate, the initial action a business analyst can recommend is to overhaul the documentation and training process. This approach addresses potential gaps in understanding and usage. If employees feel uncertain about how to effectively use Salesforce, they are less likely to adopt it into their daily tasks. Improving documentation ensures that users have access to clear, comprehensive resources that help them navigate the system, while a revamped training process can engage users more effectively. It raises awareness about the tool's benefits and functionalities, helping to build proficiency and confidence among users. Enhancing these areas prioritizes user experience and can drive higher adoption rates as individuals become more comfortable and skilled in utilizing the platform, ultimately leading to better outcomes for the company.