Salesforce Business Analyst Certification Practice Exam

When creating a process map, what is the first high-level step?

1. Identify the process to map

2. Gather all necessary information

3. Develop the process map

4. Analyze risks associated with the process

The correct answer is: Identify the process to map

The first high-level step when creating a process map is identifying the process to map. This step is crucial as it establishes the scope and focus of the mapping effort. By clearly defining which process will be analyzed and mapped, you ensure that all subsequent activities are targeted and relevant. This foundational step also helps to align stakeholders and participants on the specific process being documented, preventing misunderstandings or divergence in objectives. Gathering necessary information is essential for creating an accurate process map, but it logically follows the initial identification of the process. Developing the process map comes after gathering the information, while analyzing risks is typically a later step that occurs after the process has been mapped to identify potential issues or areas for improvement. Starting with the identification of the process sets a clear direction for all subsequent actions in the mapping process.