Salesforce Business Analyst Certification Practice Exam

Which technique helps a business analyst maintain stakeholder trust?

1. A. Facilitate workshops to gauge priorities.

2. B. Be transparent and truthful.

3. C. Regularly update stakeholders with project changes.

4. D. Follow strict guidelines without deviation.

The correct answer is: B. Be transparent and truthful.

Being transparent and truthful is essential for maintaining stakeholder trust. Stakeholders are more likely to place their confidence in a business analyst who communicates openly about project developments, challenges, and successes. This level of honesty fosters an environment where stakeholders feel respected and valued, thereby enhancing collaboration and strengthening relationships. When a business analyst provides accurate and clear information about project status, expectations, and available options, stakeholders can make informed decisions with clarity of mind. This transparency not only builds trust but also encourages stakeholders to engage more actively in the process, as they are better kept in the loop regarding what the analyst and the project team are doing. Other techniques, while beneficial, do not inherently ensure trust in the same direct manner. Facilitating workshops to gauge priorities is valuable for gathering input but does not directly impact the perception of trust unless accompanied by transparency. Regularly updating stakeholders about project changes is indeed important, yet it may lack the depth of establishing trust without the foundation of truthfulness. Following strict guidelines without deviation could lead to stakeholder concerns or dissatisfaction if the guidelines do not align with their needs or expectations, and could also be perceived as rigid or unyielding.